Customer Service Technician – Tier II
Position Description
The Client Success Tier II Representative (Lead) is an advanced position in the Client Success Team and plays a pivotal role in managing and resolving client issues and vendor installations. The representative will work closely with Tier I team members and other internal teams to ensure timely installation of Future Energy products and services, as well as reaching effective solutions to client concerns, to drive client satisfaction and retention.
Position Qualifications
- Minimum of an Associates Degree; 3-5 years contact center required, or equivalent combination of education and experience.
- Experience working in the EV fast charging space is preferred.
- Technical aptitude to troubleshoot client issues through to resolution.
We currently have 1 position available
Application will be accepted up to the October 31, 2025