Software Product Support Engineer, EV Charging
Position Description
Future Energy is seeking an experienced Software Product Support Engineer who is responsible for formalizing, standardizing, supporting and scaling Future Energy’s software products! This role requires a technically proficient, experienced professional who proactively defines product configurations, operationalizes the product for scalable support, and develops documentation and training materials to empower internal teams for client success.
Position Qualifications
Candidates must have 3–5 years of EV Charging Infrastructure, including hands-on experience with CSMS platforms and commercial EV charging station deployment/support.
- Ability to analyze and document Future Energy's CSMS (Charge Station Management System) platform’s functionality and configuration options to establish company-wide default standards.
- Ability to diagnose complex OCPP connectivity issues by analyzing communication logs and identifying protocol errors.
- Support client escalations requiring high-level technical expertise and ensure positive outcomes.
We currently have 1 position available
Application will be accepted up to January 1, 2026