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Opportunity
During late 2024, Future Energy embarked on a testing and training program for a Michigan-based multi-brand dealer group, conducting ongoing energy management consulting. One dealership location in particular was onboarding a new Level 3 charging station, public charging infrastructure, and more. As part of Future Energy’s due diligence in serving the customer, both current and past energy bills were analyzed for anomalies or errors.
Advocacy
In short, the Future Energy team encouraged the dealership team to question unusual past utility billing – uncovering significant overcharges. The Future Energy team learned in discussions with the client that the dealership was erroneously being charged a recurring peak-time surcharge. The Future Energy team encouraged its client to dig deeper into historical billing data. It soon became clear that the dealership had been overcharged by approximately $500,000 over several years.
Impact
The dealer has requested a refund on its overcharged electric service and anticipates full recovery. The training and counsel from the Future Energy team empowered the team to question the charges instead of viewing them as a nonnegotiable “cost of doing business.” By utilizing Future Energy’s Connected Management Experience services, expertise, and consulting, Future Energy not only helped this client uncover the overbilling but also equipped the dealership team with the tools and knowledge to better manage energy expenses in the future.