Managing Commercial EV Charging Stations with Software
Hotels are increasingly turning to smart technologies to improve the guest experience. Smart devices can communicate with each other and with a broader network, saving time and effort by automating routine tasks. Your guests and your company benefit from the convenience of smart functionality both in the hotel rooms and out – including commercial EV charging stations that are managed with software – resulting in a more enjoyable stay for guests and a more profitable stay for companies.
For example, guests can control the temperature of their rooms through a smart thermostat. Smart minibars automatically charge guests for items and notify hotel staff when they need restocking. And smart televisions connect to the internet, letting your guests connect to their favorite streaming channels and video on demand.
The use of smart systems enables your hotel to access and monitor systems for greater efficiency. These systems include charging that you provide for your guests who drive electrical vehicles (EVs). Managing commercial EV charging stations with software is an important component of controlling electricity use and integrating all of your smart systems that help to enhance the guest experience.
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Centralizing Hotel Systems with Interface
Future Energy offers a cloud-based data visualization and energy management software called Interface. Interface connects, measures, and controls connected technology equipment. Its simple dashboard provides hospitality businesses of all sizes with a simple way to access data analytics, management, and automation features across your entire organization.
You gain visibility into your local, on-site smart systems as well as operations at all of your additional properties.
Manage Your Smart Devices
Your hotel can connect and automate all of your smart systems through Interface’s Device Management features. These systems may include:
Video Surveillance
Smart Equipment Energy Automation
Motion Sensors
Other IoT devices
Regulating Electricity Use for EV Chargers with Software
The integration of EV charging with your other smart systems will increase your use of electricity. It’s important to carefully manage the power consumption of your EV chargers.
Using Interface, you can automate the ability of the system to spread the electrical load to optimize power consumption. You also can program automated alerts into Interface to ensure that you don’t exceed peak demand.
Save Money on Utility Demand Electrical Charges
Even if you only momentarily exceed peak demand, you can inadvertently increase your electricity rate for the entire year. Part of managing commercial EV charging stations involves keeping the total load of your systems below peak to manage costs.
Interface uses artificial intelligence to help you analyze, manage, and reduce kilowatt load, which ultimately saves you money.
Visualizing EV Charger Data Using Interface Features
With the national push to establish an EV charging infrastructure, the maintenance of EV charger uptime has become a major issue. In a recent study of EV fast chargers in Los Angeles, a journalist found 27% to be out of order. Additionally, she discovered that 10% were experiencing payment problems, and still others had issues with internet connection.
EV Charger Uptime to Improve the Guest Experience
Maintaining EV charger uptime in the hotels and hospitality industry is especially important for guest satisfaction. Interface helps you address any EV charger issues in real-time. You will be fully aware of problems before your guests arrive.
Future Energy provides proactive and reactive maintenance services across the US and Canada, ensuring that your hotel’s charging stations are always up and running. When you offload management of the EV charging stations to Future Energy, you help to avoid guest conflict and provide a smoother guest experience. In short, Future Energy is the help desk for your help desk when it comes to EV charging.
Additional Monitoring of Hotel EV Charging Systems
In addition to online or offline status, Interface constantly monitors EV charging equipment for any other performance issues or errors.
The Future Energy team and your hotel’s team receive notifications when there’s an error or problem with your EV chargers. We can use data to diagnose the situation, and we communicate directly with your staff to provide troubleshooting or any other necessary support. If troubleshooting must escalate, Future Energy coordinates any help you require onsite, including:
- construction personnel
- electrical repairs
- warranty claims
- additional specialists onsite
Scaling to Accommodate Multiple Networks
Future Energy can monitor networks of any scale for our clients. Whether you have one hotel or multiple properties, you can monitor all of your smart systems using Interface.
Because Interface is cloud-based, an on-site manager can monitor EV charging while corporate headquarters can access the same data in real-time.
Providing a Human Touch to Support Software
Client Success Service
Interface helps us monitor your systems automatically through the cloud. However, there’s always human support on the back end. Your success depends on more than just technology integration.
Integrating EV Charging into Your Hospitality Business
Your hotel’s collaboration with Future Energy begins with a detailed discussion about your particular use cases and your goals in implementing EV charging. Together, we build a dedicated, close relationship so that we become partners with your hospitality business. With an intimate understanding of your operations, we can better integrate our support and EV charger management with your unique needs.
Working with Dedicated Client Support
Behind every Interface software subscription, a dedicated client success representative monitors your data. The client success representative provides your hotel with:
- proactive maintenance support
- automation development
- utility service negotiations
- other cost-saving strategies
Using Data to Improve the Guest Experience
After the successful integration of Interface, Future Energy continues to operate as your partner. Our client success team uses the data that Interface collects to provide insights into energy consumption and EV charger use. Your smart devices provide information to help drive the best business decisions for your enterprise. Working with you, we use the data from Interface to improve the experience for your guests.
Complementing Remote Monitoring with Onsite Inspections
The operation of EV charging equipment is a new task for many hospitality businesses. How can you set your front desk employees up for success since they don’t specialize in electric cars?
Identifying Equipment Issues Proactively
Future Energy’s Inspect team uses Interface to monitor your hotel’s EV chargers virtually. As a result, we can identify potential issues in advance. We often are aware of issues before your front desk personnel have to field any calls from guests.
Coordinating On-Site Maintenance
In many cases, Future Energy can repair issues with networked EV chargers remotely.
If necessary, Future Energy also coordinates on-site maintenance for your EV chargers. We relieve your employees from having to call the manufacturer or repair person.
Providing Regular Status Reviews
- wear-and-tear
- corrosion
- seal and wire integrity
- electrical components
- power delivery
Our inspection report advises you of any issues that may require maintenance or repair.
Future Energy’s Inspect service team coordinates regular site inspections of your hotel’s EV chargers. We perform a quality check across more than 100 points, including:
Additionally, Future Energy provides priority customer support for hardware and maintenance issues between inspections.
Implementing EV Charging for the Optimal Guest Experience
Your guests expect a frictionless EV charging experience even as you strive to keep costs down and power consumption under control. The use of Interface is key to providing optimal charging for your guests. Contact Future Energy \today so that we can help with managing commercial EV charging stations with software.
