Hotel Staff Management

Chief of Operations and EV Charging

Your director of hotel operations manages all of the company’s procedures. As such, the position requires a high-level view of all aspects of EV charging at the hotel. Proper oversight of the procedures and policies governing EV charging and its integration into the hotel’s plan helps to ensure a positive guest experience.

Head of Maintenance and Utilities

Your head of maintenance will need to see the status of all of your EV chargers across all of the properties you own. Using Interface, you can see, evaluate, and compare energy use across your entire portfolio from a single dashboard. Interface works on any device, which means your head of maintenance can monitor all sites remotely or focus on a single site.

The On-Site Manager’s EV Charging Role

While your corporate managers may have their eyes on more than one property, your on-site manager will be concerned specifically with EV charging at the individual hotel.

Interface’s location-specific data provides your on-site manager with all the information necessary for optimal management of EV charging. Guests should have smooth, easy access to scheduling. They also will want answers about how much EV charging costs.  

Of course, your on-site manager also will have to handle situations if things don’t go exactly right. Future Energy’s traini

Front Desk

Your front desk employees will be primarily responsible for handling guests’ use of EV chargers. They will help guests reserve EV chargers upon check-in and interact with guests during their stay to make sure their EVs are charged and ready upon request. They also will coordinate communication for guest requests, the valet service, and EV charger availability for self-charging.

Additionally, front desk personnel will need to know how to handle any issues with EV chargers. Who gets called if an EV charger malfunctions? What is the proper way to handle any issues?

Ultimately, the front desk also will keep track of payment for EV charging sessions. 

Valet Team and EV Staff Management

Your hotel can seamlessly integrate EV charging into your valet service. Just as guests would drop off keys at the valet, they can leave their key cards. The valet then has access to charge the vehicle and move it when it’s done. 

Using Interface, your valet team can set schedules to accommodate the needs of your guests. Interface can notify the valet team when a vehicle has completed charging so that they can optimize the rotation of EVs for maximum efficiency. 

Accounting

Do your EV charging goals include the use of EV charging for additional revenue? The accounting team can easily tap into data generated by Interface to see the exact power consumption and rates paid by guests.

Using Interface, your business can set specific monetary targets for EV charging. For example, you can tie the fee to charge an EV to the local electricity rates. The fee that guests pay will fluctuate according to parameters set by the utility, such as time of day. You can set the margin you wish to clear from EV charging, and Interface automatically will adjust to meet your targets.

IT and Guest Management

An important part of your hotel’s business strategy involves how you choose to offer EV charging to your guests. There are many options depending on your business goals. For example, you can integrate EV charging into your hotel’s app, offering it as a perk for loyal guests. 

EV Charging Maintenance and Repair Staff

Part of your hotel’s plan for EV charging will involve identifying who is responsible for maintenance. One benefit of using Future Energy software is that it can detect potential problems with EV chargers proactively. If the system detects an anomaly, Future Energy gets notified. In many cases, we may contact the maintenance staff before the hotel even realizes there’s an issue.

Often, Future Energy can solve issues remotely or work with the hotel’s technology team. On the rare occasions when someone needs to tend to the EV charger in person, Future Energy facilitates the deployment of a technician.

EV Charging Safety

Future Energy’s training programs include safety protocols involved with safe and secure EV charging. While EV charging is a simple procedure, we will fully train your staff so that they can convey the proper information to customers.

EV charging safety involves not only proper use of equipment but also maintenance of the EV charger environment. Proper lighting and security cameras help to keep your guests safe as they charge.

EV Charging Operations and Staff Management

Your hotel may want to designate someone who can focus specifically on guests’ use of EV chargers. You want to be sure that guests are using the hotel’s EV chargers correctly and efficiently. Future Energy’s training program will help front desk and other personnel in answering guest questions. We can provide additional training if your hotel chooses to have a point person for everything involved with guest-facing EV charging operations.

EV Charging Software and Network Connection

Your hotel will need someone to handle network connectivity for your EV chargers. In some cases, the duties of your IT professionals will expand to include EV charger network management. Alternatively, someone else in management can ensure that connectivity is working properly.

No matter who handles connectivity from the hotel, Interface notifies Future Energy of any issues. In many cases, we can repair problems remotely before your IT staff is even aware that something has gone wrong.